Gods Original Design - Premium Christian Streetwear FAQ

Frequently Asked Questions

FIND YOUR ANSWER BELOW

FAQ & help

WHERE IS MY ORDER?

After placing the order, you will receive an email with a link to track your order. If you do not see this email, check your spam/junk mail folder, the email may have ended up there. If you click on the link immediately after receiving the email, the package may not yet be immediately trackable. Then wait 12 to 24 hours and check again.

WHAT IS THE CURRENT STATUS OF MY ORDER?

To keep you informed of the status of your order, you will receive a confirmation of the latest status by email from us or our courier service.

WHAT IS THE DELIVERY TIME OF MY ORDER?

We ship your order between 2 and 5 working days. Our courier service usually delivers the package to your home within 2 working days. Are you not at home that day? You can also choose to have your package delivered to a service point. When paying, choose delivery to a service point and enter your zip code to find a point near you.

WHAT ARE THE SHIPPING COSTS?

Within the Netherlands, shipping costs for our t-shirts vary between €4.95 and €6.95. If you order one of our other products it is €7.95. Shipping costs to other countries will follow as soon as possible

HOW CAN I RETURN AN ITEM?

Do you want to return the products?

After you have registered your return by email, you will be given the option to exchange the item online, but it is not possible to exchange Sale items. This exchange option is not always available and is only offered in the following situations:

Online exchange only for return reason 'item is too small' or 'item is too large'
Only exchange online if the size larger/smaller is still in stock

Only exchange online if the price of the item is still the same

Only exchange online when only 1 size of an item has been purchased

When you choose to exchange online, you actually place a new order, paying the same price as your first order. If you have received a discount, you will receive it again.

If you want to pay for an online exchange with a gift card that has already been used, please note that it can only be used again once the return has been processed. Payment with gift cards will not be settled immediately when exchanging online.

Exchanges at our office are also possible, unless you paid with AfterPay. To avoid disappointment, contact us in advance and check online in advance whether stock is still available in your size, so you can exchange immediately at our office.

If you are not satisfied with an item, you can cancel the purchase within 14 days of receipt. After this notification, you still have 14 days to return the item free of charge. If products have been used further than necessary to assess the nature, characteristics and operation of the product (has the product been worn), we can pass on the depreciation to you or refuse the product. Before returning, we recommend that you register your return online via info@godsoriginal.design, this will promote speedy processing.

You will receive a return confirmation once your return has been processed. The refund will be made as quickly as possible, no later than within 14 days of receipt of the return (usually within 1 week). We may wait to refund until we have received the item or until you demonstrate that you have shipped it.

Conditions

The delivered goods may only be used for inspection - for example to try on - and must be returned with the label attached (if reasonably possible). If damage has occurred to the product, you are liable for this reduction in value. When the item has been received by us and has been processed properly, you will receive a return confirmation informing you of this. In case you have placed multiple orders: unfortunately it is not possible to combine items from different orders into a return shipment.

Please note: If you have paid with AfterPay, you will receive a first payment reminder after 16 days, which does not yet include an increase. You have a total of 30 days to pay the invoice for the first increase. If you return something, you can also indicate this via the AfterPay app. Your payment overview will then be paused, so that you can wait patiently until your return has been processed. Click here for more information.

Only the costs for returning from your home to the online store are at your own expense. These costs amount to approximately €6.95 per package, consult your carrier's website for the exact rates. If you exercise your right of withdrawal, the product will be returned to us with all accessories supplied and - if reasonably possible - in the original condition and packaging.

To exercise this right, please contact us at info@godsoriginal.design

After registering, you can return the product to:

God's Original Design
Rooseveltstraat 8 A5
2321 BM Leiden
The Netherlands

Product

HOW DO I FIND THE RIGHT SIZE?

We advise you to consult the size chart on the product page. You can find this by clicking on " size chart " which can be found above the sizes. This way you will find the perfect size for you.

HOW SHOULD I WASH MY UNDER OR OUTER CLOTHING?

Good maintenance ensures that your garments remain in good condition for longer. Here is a guide on how to wash your underwear and outerwear:

Step 1: Check the care label: Always check the care label for specific instructions before washing a garment. Different fabrics and designs may require different washing methods.

Step 2: Sort by color and fabric: Divide your garments into light and dark colors to prevent the colors from bleeding. In addition, separate delicate fabrics from sturdier fabrics to prevent damage.

Step 3: Pre-treat stains: If your garments have stains, pre-treat them with a stain remover or mild detergent before washing. Follow the instructions on the product label for best results.

Step 4: Choose the right washing program: Select the right washing program on your washing machine based on the fabric and the degree of soiling. Use a gentle or delicate program for delicate fabrics and a normal program for firmer materials.

Step 5: Use a mild detergent: Use a mild detergent that is suitable for the fabric of your garments. Avoid using bleach or harsh chemicals, especially on delicate fabrics.

Step 6: Wash in cold water: To prevent shrinkage and color fading, wash your clothes in cold water. Cold water is also gentler on fabrics and helps maintain their integrity.

Step 7: Turn clothes inside out: Turn your clothes inside out before washing to protect the outer surface and minimize friction during the wash cycle.

Step 8: Use a gentle cycle: If your washing machine has a gentle cycle option, use it for delicate fabrics or garments with decorations to minimize wear.

Step 9: Air dry or tumble dry on low temperature: After washing, air dry your garments by laying them flat or hanging them on a drying rack. If you use a dryer, choose a low temperature to avoid shrinkage and damage to the fabric.

Step 10: Iron or Steam as Necessary: Once dry, iron or steam your garments as necessary to remove wrinkles and maintain a neat appearance inside out. Follow the ironing instructions on the care label to prevent damage to the fabric.

By following these steps you can ensure that your underwear and outerwear are washed effectively and that their quality and longevity are maintained.

DO YOU OFFER GIFT CARDS?

Not yet :)

DO YOU OFFER A WARRANTY ON YOUR PRODUCT?

We stand behind the quality of our products and strive to address any concerns or issues promptly. Our warranties generally cover manufacturing defects and workmanship issues for a specified period of time from the date of purchase. However, please note that warranty conditions may vary per product,

ORDERS & DELIVERY

HOW CAN I TRACK MY ORDER?

We aim to process and ship orders within 24-48 hours of placement. Once your order has shipped, you will receive an email notification with tracking information.

Once you receive the shipping email , you will find detailed tracking information to track the progress of your order. Simply use the tracking information provided to track your package via our delivery partner's website.

IS THERE A WAY TO SPEED SHIPPING OR RECEIVE UPDATES ON THE STATUS OF MY ORDER?

Yes, we offer expedited shipping options for customers who want to receive their orders faster. You may select expedited shipping during the checkout process for an additional fee.

CAN I CANCEL OR CHANGE MY ORDERS?

We understand that circumstances may change, but our commitment to fast processing means we are already working hard to prepare your order for dispatch as soon as it is received. Therefore, we kindly ask our customers to double check their orders before completing payment.

If you have any questions or concerns about your order, please do not hesitate to contact our customer service. We are here to assist you in any way we can within the limitations of our fast processing system.

HOW CAN I REDEEM MY GIFT CERTIFICATE OR VOUCHER?

During the checkout process you have the option to enter your gift card or voucher code in the appropriate field. After entering your code, click or tap the 'Apply' button to redeem your gift card or voucher. The total amount will be adjusted accordingly. Once your gift card or voucher has been successfully applied, proceed with the checkout process as usual. Review your order details, enter any additional information and complete your purchase.

If you have any difficulty redeeming your gift card or voucher, please do not hesitate to contact our customer service team for assistance. We are here to help ensure a smooth and enjoyable shopping experience.

ACCORDING TO MY TRACKING NUMBER, MY ORDER HAS BEEN DELIVERED

If your tracking information shows that your order was delivered, but you haven't received it, here are a few steps you can take:

Check your delivery location: Double-check the delivery address to ensure it was entered correctly when placing the order. Sometimes packages are delivered to a neighbor, reception or another location on your property.

Search for delivery notes: Check if any delivery notes have been left by the carrier. Sometimes carriers will leave packages in secure locations or with a receptionist if you are unavailable to receive delivery.

Contact the carrier: Contact the carrier listed in your tracking information. Give them your tracking number and explain the situation. They may be able to provide additional information about the delivery or initiate an investigation into the matter.

Contact Customer Service: If you cannot find your package after following the steps above, please contact our customer service team. Give them your order details and tracking information. We will work with you to resolve the issue and ensure you receive your order as quickly as possible.

Submit a claim : In some cases, if a package is marked as delivered but not received, you may need to file a claim with the carrier. Our customer service team can assist you with this process and provide all necessary documentation.

Rest assured, we are here to help you resolve any delivery issues and ensure you receive your order. Don't hesitate to contact us for assistance.

WHAT IS FAST AND INSURED SHIPPING?

Fast and insured shipping ensures that your package arrives quickly and safely.

Our expedited shipping options prioritize your order for fast delivery, while comprehensive insurance coverage provides peace of mind against loss or damage in transit. Buy with confidence, knowing your items will reach you quickly and safely.

I ENTERED A WRONG SHIPPING ADDRESS, WHAT CAN I DO?

If you discover the error shortly after placing your order, please contact our customer service team immediately. The sooner you contact us, the better the chance that the address will be corrected before the order is shipped.

If your order has already been processed or shipped and you are unable to update the address through our customer service team, please contact the carrier directly. Depending on the carrier's policies, you may be able to request a package redirection or redirection to the correct address. This often involves additional costs and is subject to the carrier's approval.

To avoid similar problems in the future, please double-check your shipping address before finalizing your order. Please ensure that all details, including apartment numbers, street names and postal codes, are correct.

DO I HAVE TO PAY VAT?

VAT is included in the prices quoted for all purchases made through our website. You will not encounter any additional charges related to VAT during the checkout process.

We strive to provide transparent pricing to make your shopping experience as easy as possible. If you have any questions or need further clarification, please feel free to contact our customer service team for assistance.

I HAVE NOT RECEIVED AN ORDER CONFIRMATION, WHAT SHOULD I DO?

You will receive an order confirmation by e-mail immediately after placing your order. This email contains the order number (consisting of at least 6 digits), an order overview and the shipping address.

Sometimes order confirmation emails are accidentally filtered into your spam or junk email folder. Please take a moment to check these folders in your email account to see if the confirmation email is there.

If you have checked your spam folder, waited some time and verified your email address, but still have not received an order confirmation, please contact our customer service team. Provide them with your order details, including your full name and order number, and they will help you verify your order status and resend the confirmation email if necessary.

RETURNS & EXCHANGES

WHAT IS YOUR RETURN POLICY?

Returns period We have a return period of 14 days during which the customer can return his or her package without giving a reason. These 14 days start from the moment the package is received. Please note that the return shipment must be sent back to us within these 14 days.

Returns Policy All items must be returned to us unworn and unwashed, suitable for resale, with the labels still attached to the item.

GODS ORIGINAL DESIGN does not offer refunds for items purchased on sale. These items can only be exchanged for another item from the collection or exchanged for a voucher.

Shipping costs are non-refundable.

HOW CAN I RETURN?

Exchanging or returning an order is very simple.

Send an email to info@godsoriginal.design within 14 days of receiving your order indicating that you would like to exchange one or more products. We will then immediately send you the return instructions. :)

How long will it take before I get my money back?

We do our best to process returns as quickly as possible. After receiving your return shipment in our warehouse, we will process it within 10 working days. You can see when the package has arrived at our warehouse on the track and trace that you receive with your return.

The 10 working days start from that moment. You will receive a message after the refund has been made. Please note that it may take up to 3 days for the refund to appear in your bank account.

can I swap?

Exchanges are possible, except on our sale items. You must pay shipping costs for all exchanges.

Just follow these steps:

1. Send an email to info@godsoriginal.design within 14 days of receiving your order to initiate the exchange process.
2. Provide details of the item(s) you wish to exchange and the reason for the exchange.
3. Our team will provide you with instructions on how to proceed with the exchange.
4. Follow the instructions provided to complete the exchange process.
5. Once we receive your returned item(s), we will process the exchange and ship your replacement item(s) as soon as possible.

International: Please note that we are not responsible for paying any customs fees (duties or taxes) on returns for exchanges. You are responsible for all costs and fees associated with returning your order. We recommend that you return your order via a trackable shipping method, or request proof of postage, as we cannot exchange lost returns.

If you have any questions or require further assistance, please feel free to contact our customer service team. We are here to help you!

How long does it take to exchange a product?

After your return has been received by our warehouse, we will process your return within 10 days. In most cases, your exchange request will be carried out within a few days. You will always receive a confirmation email with a tracking code once your new order has been processed.

What can I do if my exchange product is no longer available?

Please contact our customer service to inquire about the options. We will give you an update on when we expect the product to be back in stock or if alternative options are available.

where can I find my order number to register my return?

You can find your order number in the confirmation email you received after placing your order. This is a five-digit code. If you did not receive this email correctly, our customer service team will be happy to assist you.

If you have already started the returns process and the product is sold out, we will contact you directly. Our team will work with you to find a suitable solution, whether that means selecting a different product, receiving credit or exploring other options.

What should I do if a product is delivered defective or damaged?

If you receive a product that is defective or damaged, we are happy to help you! Follow these steps to resolve the problem:

1. Take a photo of the damaged or defective product.
2. Send an email to info@godsoriginal.design with the photo of the complaint as an attachment. Please include your order number and a brief description of the problem in your email.
3. Our customer service team will quickly review your message and work with you as soon as possible to find a solution.

We strive to ensure your satisfaction and resolve any issues with your order. Please do not hesitate to contact us if you encounter any problems

What should I do if I want to return my order outside the return period?

We have a return period of 14 days during which the customer can return his or her package without giving a reason. These 14 days start from the moment the package is received. Please note, the return shipment must be sent back to us within these 14 days.

If this does not work, we offer you the option to exchange the product for a replacement product or a voucher. Ask our customer service about the possibilities.

How long will it take for my return to be processed?

The 10 working days start from that moment. You will receive a message after the refund has been made. Please note that it may take up to 3 days for the refund to appear in your bank account.

offers & promotions

general sales-agreements?

Sale Period: During our sale periods, discounts apply on selected items for a limited time.
Availability: Sale items are available while supplies last. We cannot guarantee the availability of specific sizes or styles during a sale.
Refunds: We do not offer refunds on sale items. However, they can be exchanged for another item from our collection or exchanged for a voucher. Items marked as 'Last Chance' cannot be returned.
Exchange Policy: Sale items may only be exchanged for another item from our collection of comparable value, subject to availability.
Returns period: The standard 14-day returns period also applies to sales items. Items must be returned within 14 days of the delivery date to qualify for an exchange or credit.
Condition of Sale Items: Sale items must be returned unworn with all tags still attached.
Shipping: Shipping charges for sale items are the customer's responsibility and are non-refundable.
Additional Discounts: Additional discounts or promotions may not apply to sale items unless explicitly stated.
Missed: It may happen that you just placed an order before our sale started. Unfortunately, we cannot offset the sale or offer on your previously placed order.
By purchasing sale items from us, you agree to these terms and conditions of sale. If you have any questions or need further clarification, please do not hesitate to contact us. We're here to make sure your shopping experience is a positive one!

terms and conditions for bundle offers

Bundle Offer: Our bundle offers allow you to purchase multiple items at once at a discounted price compared to purchasing each item separately.
Eligible Items: Bundle offers only apply to select items as indicated in the promotion details.
Availability: Bundle offers are valid while supplies last. We cannot guarantee the availability of specific sizes or styles for each item in the bundle.

Combining Offers: Bundle offers cannot be combined with other promotions, discounts or offers unless explicitly stated.
Refunds and Exchanges : Items purchased as part of a bundle offer may be eligible for refunds or exchanges under our standard returns policy unless otherwise stated in the promotion details.
Returns Period: The standard 14 day returns period applies to items purchased as part of a bundle offer. Items must be returned within 14 days of the delivery date to qualify for a refund or exchange.
Condition of Items: Items must be returned in unworn condition with all tags still attached to qualify for a refund or exchange.
Shipping Costs: Shipping costs for returned or exchanged items are the customer's responsibility and are non-refundable.

By participating in our bundle offers, you agree to be bound by these terms and conditions. If you have any questions or need further clarification, please do not hesitate to contact us. We are here to ensure your shopping experience is a positive one!

press & careers

How can I contact you for press inquiries?

For press requests, please contact us at info@godsoriginal.design

How can I contact you for career questions?

How nice to hear that you are interested in working or interning at God's Original Design!

Send a message to info@godsoriginal.design and we will contact you as soon as possible.

Contact

How can I contact customer service?

If you have any questions, please do not hesitate to contact us, we will be happy to help you. Our experts are available 5 days a week to answer all your questions.

Contact: info@godsoriginal.desiggn

what is the response time of customer service

We aim to answer every question within 24 hours.